Common Issues & Solutions

Quick fixes for the most common problems you might encounter.

Last updated 4 months ago

Common Issues & Solutions

This guide covers the most common issues users encounter and how to resolve them quickly.

Connection Issues

Google Search Console Won't Connect

Symptoms: OAuth fails or no properties appear after connecting.

Solutions:

  • Ensure you're signing in with the Google account that has Search Console access

  • Verify your website is added as a property in Google Search Console

  • Try disconnecting and reconnecting the account

  • Clear your browser cache and try again

YouTube Connection Issues

Symptoms: Can't see your channel after connecting.

Solutions:

  • Make sure you're connecting with the Google account that owns the YouTube channel

  • Verify your channel has YouTube Studio access enabled

  • Check that your channel is not restricted or suspended

WordPress Connection Fails

Symptoms: "Website not found" or "Authentication failed" errors.

Solutions:

  • Verify your site uses HTTPS (SSL certificate required)

  • Check if REST API is enabled (visit yoursite.com/wp-json/ to test)

  • Use your WordPress username, not email address

  • Ensure the Application Password was copied correctly (including spaces)

  • Check if security plugins are blocking REST API access

Shopify Connection Fails

Symptoms: "Store not found" or "Permission denied" errors.

Solutions:

  • Use the myshopify.com domain format (yourstore.myshopify.com)

  • Verify the Admin API Access Token starts with "shpat_"

  • Ensure both read_content and write_content scopes are enabled

  • Confirm you clicked "Install app" after creating it

Credit Issues

"Insufficient Credits" Error

Symptoms: Operation fails with credit error message.

Solutions:

  • Check your credit balance in the sidebar or Profile → Usage

  • Purchase additional credits from the Credits page

  • Wait for monthly credits to reset at your billing date

  • Upgrade to a higher plan for more monthly credits

"No Active Subscription" Error

Symptoms: Can't use AI features, prompted to subscribe.

Solutions:

  • Subscribe to a plan from the Subscription page

  • If you had a subscription, check if it expired

  • For trial users: purchase a plan to continue after trial ends

Credits Not Showing After Purchase

Symptoms: Purchased credits but balance unchanged.

Solutions:

  • Wait 1-2 minutes for payment processing

  • Refresh the page

  • Check your email for payment confirmation

  • If still missing after 5 minutes, contact support

Content Generation Issues

Article Generation Takes Too Long

Symptoms: Generation spinner runs for extended time.

Solutions:

  • Comprehensive articles (2000-3000 words) take longer - this is normal

  • Check your internet connection

  • Try refreshing the page and resuming from the last saved step

  • For very long waits (10+ minutes), try starting a new project

Generated Content Doesn't Match Expectations

Symptoms: Content quality or style not as expected.

Solutions:

  • Create a Writing Style Profile with your preferences

  • Use Custom Instructions in Step 6 to guide the AI

  • Adjust Tone of Voice and Formality settings

  • Provide more specific keywords and content brief

AI Images Don't Match Brand

Symptoms: Generated images look off-brand.

Solutions:

  • Go to Workspace Settings and configure Visual Identity

  • Set your Primary and Secondary brand colors

  • Add Brand Guidelines describing your visual style

  • Upload your logo for reference

Publishing Issues

Article Fails to Publish to WordPress

Symptoms: Error when publishing or article doesn't appear.

Solutions:

  • Test your integration connection from the Integrations page

  • Verify the user account has publishing permissions

  • Check if your WordPress site is online and accessible

  • Try publishing as "Draft" first, then manually publish

Scheduled Post Published at Wrong Time

Symptoms: Post went live at unexpected time.

Solutions:

  • Verify you selected the correct Timezone in the scheduling step

  • Check the timezone settings in your CMS (WordPress/Shopify)

  • Kalema converts your local time to UTC for scheduling

Featured Image Not Appearing

Symptoms: Article publishes but without featured image.

Solutions:

  • Ensure "Add Featured Image" is enabled in Step 8

  • Try publishing again - image upload may have temporarily failed

  • Manually upload the featured image in your CMS

Analytics Issues

No Data Showing in Analytics

Symptoms: Analytics dashboard is empty.

Solutions:

  • Ensure Google Search Console or YouTube is connected

  • Select the correct property/channel from the dropdown

  • New sites may take time to accumulate Search Console data

  • Click Refresh to fetch latest data

Rank Tracking Not Updating

Symptoms: Tracked keywords showing old data.

Solutions:

  • Data refreshes every 24 hours automatically

  • Click the Refresh button to force an update

  • Search Console data has a 2-3 day delay from Google

Still Having Issues?

If these solutions don't resolve your problem:

  • Check the Frequently Asked Questions article

  • Contact support with details about the issue

  • Include any error messages you see